according shoes insole to choose size :
size 5.5 shoe insole 13.5 cm (5.31 inch)
size 6 shoe insole 14 cm (5.51 inch)
size 6.5 shoe insole 14.5 cm (5.71 inch)
size 7.5 shoe insole 15 cm (5.91 inch)
size 8 shoe insole 15.5 cm (6.10 inch)
size 8.5 shoe insole 16 cm (6.30 inch)
size 9 shoes insole 16.5 cm (6.5 inch)
size 10 shoes insole 17 cm (6.70 inch)
size 10.5 shoes insole 17.5 cm (6.89 inch)
size 11 shoes insole 18 cm (7.09 inch)
size 11.5 shoes insole 18.5 cm (7.28 inch)
1.Please strictly follow the size chart to select the size. Don’t select directly according to your habits. Please allow insole length 0.5 cm error due to manual measurement .
2.Insole length = kid’s foot length + 0.5 cm. You’d better measure baby foot length by ruler.
3.The size number marked in the shoes’ sole is China size, not EU size ! The length number which you see marked in the shoes outsole is useless, not insole length which we write in the size chart !
4. Most shoes will be perfectly delivered to your hand .We have tried our best to reject some shoes of visiable glue.But A little little glue mark of partial shoes is happened inevitably during the factory production. If you cannot even accept any little little glue,we’re sorry that you may can try other stores.
5. If ordered the wrong sizes by yourself or just not like the shoes, you can return the shoes to us. We can refund you the money except the shipping charge from China to your destination (which we have paid the China post or other express) .
6. All shoes will be shipped with bubble bags,no boxes !
7. If you feel happy about the shopping, please leave us a positive feedback with 5 stars stars . Please donrsquot leave negative or netural feedback easily. If not satisfied, please contact us first, we will give you a good solution in a short time. Thank you so much.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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