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1. All products are 100% brand new and tested before shipment.
2. Customer’s satisfactory is Awatop Store’s ultimate goal. if you are satisfied with our products. please leave us a 5 stars feedback.
3. If you have a problem or question regarding your transaction please contact us before leaving any type of feedback.
4. All email will be answered within 1 business day. if you do not receive our reply. please kindly re-sent your email or complaint to our manager.
1. The order will be declared as real declaration or customer requirements.
2. Maybe your order will incur additional import duties, taxes or other customs related charges.
3. Import duties, taxes or other customs charges will be collected by the shipping company upon delivery
4 Suppliers are not responsible for delays caused by the customs department in your country.
5. Additional costs or delays may occur during international trade. we sincerely hope that you do not use additional import costs or customs clearance delays as a reson for requesting refunds or leaving negative feed back.
1. 12 months Warranty. Buy with confidence! (Excluding the accessories)
2. If the item id defective, please notify us within 3 days after receive. Do not open dispute without communication.
3. If you are not satisfied when you receive your item. please return it within 7 days for a replacement after receiving returns. Or offer refund (not include freight) after we receive the defective item.
4. If item is defect after 3 months, you can still send it back to us. we will send you a replacement after receiving the defective item. But you have to pay the extra shipping fee.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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