Shipping Details:
1.If you are a buyer from Russia , please don’t worry about shipping ,the Ruston Air is faster and safety ,to ensure that the parcel can be delivery in 35 days
2. We ship your orders within 1-7 business days after the payment is received.
3. Free shipping item(s) will be shipped by China Post air mail only. We provide tracking No. for free shipping items. China Post delivery time is 25 – 60 days , Russia may need 20-90 days .Hongkong post air mail will need 15 – 30 days and international shipping was more complicated and due to both countries’ customs, transit station etc., it may take longer time than expected.
4. If you would like to receive your order within shorter time, you can choose
EMS, DHL, delivery fee is paid by buyers:
EMS usually takes 7-20 working days dependent on the country delivered to.
DHL usually takes 3-15 working days dependent on the country delivered to.
Quality Guarantee:
1. All the products have been quality in good before ship.
2. If you are not satisfied when you receive your item, please return it within 7 days with the intact packaging for a replacement or money-back. Please contact me before you return it. We don’t bear the freight charge.
3.There is some difference on the color of the product between the goods you received and the pictures on the page ,it’s normal ,If you can not accept it ,please don’t buy this product .
Please contact us via email before return.
Feedback:
1. Once you have received your item, please leave feedback for us.
2. Negative feedback or low DSR does not resolve any underlying issues. If you have a problem, please contact us via email firstly and give us the opportunity to reasonably rectify. We will try to respond ASAP, and we are always willing to work things out.
3. For some uncontrollable factors, the item may be damaged during shipping. If you receive a broken item, please contact us firstly, we will investigate and replace, if you have any other questions please email us. We will respond within 1 business day or less. Please include your order number in all communications.
4. Your positive evaluation would be the the greatest encouragement to us and make us better and better!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
