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1.If any sepecial request please contact us before paid,do not leave message after paid.
2.Please add all selected items to your shopping cart and choose shipping method.Then click the “Pay Now” button,then complete payment after you click the order.
3.We will write “gift” on the top of the box if send via China post air mail.We will declare small value accordting to the order amount and box size.If you want to declare true value please leave message when paid.
4.We will send your order within 10days once you paid. If customized items we will send out within 10~20 days. We do not guarantee transport time of all international shipments,because different country has different custom clearance time,it may affect speed,we can not control the speed,but we will extend delivery time for you.
5.Please read description carefully before paid.Please use exactly address when paid,if your reason caused the parcel returned,we will note refund the shipping charge.
6.Please note every order have tracking number,you can track it online.
7.Please note that buyers are responsible for all extra import customs duty and taxes from your country customs,these extra charges should be pay when you collect the parcel.
8.Please contact us before leave negative feedback and open dispute,we will try our best to solve problems.
9.Custom-made:We can custom-made paper products.eva products.felt products.and all craft kits for you.if you have any enquiry please feel free contact us by email.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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