Description:
Shipping:
The item will be sent to you within 24 hours after receiving the payment.
United State shipment:
The item will be shipped to you by e-Packet with low shipping cost from China, and you will receive the packet about 7-15 business day, sometimes it will take a little longer time.
Worldwide Shipment:
We ship through China post mail, it may take longer before you get the item, normally the shipment to worldwide will take 18 to 35 business days.
We can also offer express post as DHL, FedEx and EMS, which is faster and will take several days but cost $20 more or higher. If you are urgent, please feel free to contact us and we will give you the reasonable shipping fees.
We will send the tracking no. to you after sending your goods, so you can track the shipment and know when you can get your item.
Combined shipping:
To save the shipping cost, you are suggested to order different items and pay in one payment. If you would like to order more, please feel free to contact us for possible discount of shipping cost. Thanks for your kind trust.
Rod guarantee 25 years:
A. All rods are undergoing strict double QC system and field casting testing before shipping.
B. If any defect from manufacture, we will be fully responsible at no customer cost.
C. For mis-use resulted breakage during customer fishing, or customer transportation or loss of some sections during reserving, or any other issues, we provide customer with spare sections or repair service starting from USD20 upto USD40 in most cases. Buyer will be responsible for all the shipping.
Return description:
1. Three months warranty is provided.
2. Return shipping fees will be covered by the buyer.
3. Please return within 7 days on receiving the item if the item is defective, we will replace a new one.
4. We only accept unused goods which is in good condition.
Please leave us 5 star feedback. If you are not satisfied, please feel free to contact us, and we will solve the problem right away.
Have a good day!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
