1. If you choose shipping method: Yanwen Economic Air Mail or China post ordinary small package plus, it can not provide tracking information abroad, please don’t worry, it will be a success get to your country and its packet loss rate is very low. In these orders, we do not accept any dispute not tracking number.
2. If you want to track the information of the project in real time and you urgently need the product, please choose ePacket, China Post Air Mail, aliexpress Standard Premium ship Special Line-YW or other rope such as DHL, EMS, UPS etc.
3. If they deal with our shipping time, please do not open debate easily, their understanding is greatly appreciated.
4. We should love to help them solve any problem, please contact us before giving us negative feedback.
5. We offer dropshipping and wholesale, hesitating not to contact us, we would like a long-term business relationship with them.
6. Their approval is our motion. Thanks so much for their support.
1. If there are any problems with our product,you can request returning or refunding within 7days after receiving the items.Please contact with our customer service first before returning or opening dispute to against us.
2. All items must be returned in their original conditions,or we will refuse to make a refund.The buyer is responsible for all charges occurred in returning process.
3 .If you receive damaged or wrong goods,pls send us package and product photo to us immediately, then we will resend or refund to you.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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