About our brand: Hoylidu
Born in the summer of 2010, Hoylidu is committed to providing global users with a cost-effective product that is fashion-conscious and personally pleasing. All Hoylidu products are made of high-quality materials such as waxed canvas or full grain leather (top-level cowskin). Our aim is to incorporate modern style designs on a practical basis to allow consumers around the world to experience a wide variety of high quality bags and accessories.
Our philosophy
We always think that bags and related accessories should be elegant, practical and fashionable. They should better reflect the user’s personal style and become a link between luggage and life, rather than the two links.
Hoylidu’s product vision is “to experience”, “to believe” and “to feel with the eyes”, and these are the essence of our products and life.
>>You Sell – We Ship For You !
1> We Can Provide the Images to You If You Need.
a. You can download the images from our store despription blank directly
b. You can also download the images from our official store directly
c. You can copy and download the pictures from our google driver, and price can be refered to our websites and stores wtih SKU( SKU=Model Number).
2> How to List the Drop Shipping Items to Your Store or Website?
a. You can use Oberlo/Shopified APP or copy and download our pictures either from our website or stores, and list them to your own websites refer to the price we offered. we have more than 15 stores on aliexpress.com.
b. We also are providing drop shipping service for custom items. You send us pictures and we produce and name the SKU for that custom item, then we will also list them on promotionjewelry.com with same SKU, you send the order detail to us.
3> How to Launch Up a Custom Items for Drop Shipping?
a. Step1 Enclose Pictures to Us
b. Step2 We Name the SKU for I
c. Step3 Start to Drop Ship this Item
Shipping:
Your order payment is after successful, we will send your order within 1-5 business days.
We can provide (China Post Registered Air Mail) (ePacket) (e-EMS)(EMS and DHL) transportation services.
China Post Registered Air Mail: 35-60 days transit time, because of the time needed for different countries is not the same.
ePacket: 15-35 days transit time.
e-EMS: 7-20 days transit time.
EMS: 7-20 days transit time .
DHL: 3-7 days transit time.
Sizes & Colors:
1. The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 1- 3cm in measurement. If you find the size of the products do not fit you, you can directly contact us.
2. Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is wrong color, please contact us to see if a return or refund is possible.
Feedback:
We are responsible and honest vendor. Your happy shopping is our most successful.
We will leave our customers with five stars, and also hope that we can get your all in five stars.
If you are satisfied with the purchases, please help us write 5 stars and share our products with your friends.
If you have any questions about product, please contact us freely before you write a feedback.
No matter what problem is, we are always here for you to solve it.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
