3. We offer free shipping by China post air mail : Generally, delivery to USA takes about 20-30 days.
4. Delivery to Canada , AU, UK, and other European countries takes about 15-39 days.
6. If you have not got it within the shipping time, please no hesitate to contact us. We will check it for you with the post office and customs.
7. Because sometimes it will be delayed for traffic or flight. Please do not open dispute to us. We will take responsibility to resend or refund for any lost item.
1. There are many payment methods available on Aliexpress.com .You choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by Aliexpress, and will not be released until you receive your order and are satisfied with it.
All payment must be finished within 3 days, otherwise will result in a unpaid reminder.
2. Import duties, taxes, or charges are not included in the cost you pay to us.
1. Refund or replacement request is available within 2 weeks since you receive the item.
2. Please contact us to request a return authorization. Your name, auction number and reason for returning are required on the package. Items returned must include all original packaging.
3. Please repack the item carefully. Items returned will be tested and new replacement will be sent out
immediately if item returned is found out defective. If a suitable replacement is not available then a
refund will be issued. Shipping, handling and insurance fees are non-refundable.
4. Items returned without RMA (Return Material Authorization) number will be refused and returned to the sender.
5. Buyer is responsible for the returning postage.
We left positive feedback for you after receiving payment. Your feedback is very important for us, positive feedback and 5 Score DSR is highly appreciated.
Please let us know before leaving any negative feedback or 1 point, 2point low DSR or open any disputes on Ali, please give us the opportunity to resolve any problems and we will try our best to satisfy your needs.
If any question, please feel free to contact us. We try our best to reply to your emails as soon as possible, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1-2 business days for us to response.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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