Custom handmade,no ready stock,so you can change the color as you preference .Single pair need 7-10 days for processing and 7-15 days for shipping,but we’re always trying to short it.If you have any doubt,feel free to contact us.
We have been making handmade shoes bespoke more than 10 years. We have the customers all over the world, including Britain, Sweden, Italy, Canada,etc. ,a perfect bespoke shoe that fits perfectly to your foot.
The craftsmen in our workshop have been in the business for more than 25 years. They are proficient and know the human foot structure and support points, including the world’s scale shoes technology. And all of our shoes are made using first layer calf leather and hand coloring. We will provide you with exclusive offers and unique services.
Except black, the remaining other colors we painted by hand,so more or less will exist the color difference,but in the same tone.
Our Promise
Personal service and attention to detail is our aim, whether you are buying shoes or simply purchasing a pair of laces, we assure that we will keep you worry-free. The shoes in our store will have lifetime warranty.
Feedback
Please leave us a positive feedback after the transaction is complete, If you are satisfied with our shoes and our services. It would be our greatest achievement. Thank you.
Shoe care
If you consider that our shoes take several weeks to make and can last a life-time, its well worth taking a little time to care for your investment. Here are some simple guidelines:
* Always clean shoes regularly by cleaning off any surplus dirt with a brush or damp cloth.
* For leather shoes apply a quality shoe polish or cream and buff off with either a dry cloth or a brush.
* For suede shoes brush up the nap with a suede brush.
* For nubuck shoes wipe with a cloth dipped in slightly soapy, warm water.
* If shoes are wet, let them dry naturally as quality calf leather shoes require a slow natural drying process.
* The use of a shoe tree is recommended as it will help to retain the shape of the shoe.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
