Stores in China
1. How can I check the status of my order?
Once you placed an order we will send you an order confirmation letter with your order number. You can take your order number to check your order status.
If the status shows “pending” or “pending payment” that means your order didn’t go through please contact the customer service to check the details. If the status shows processing but without the tracking number and carrier that means your dress is in tailoring. If the status shows processing with the tracking number and carrier that means your order has already shipped out and you can use the tracking number to check the detail information on the carrier’s official website.
*If you didn’t receive the order confirmation email or do not remember the order number you can login your account to check the status or contact customer service.
2.How do I contact Customer Service?
Call US— 86-571-28102759
If we are not available, please try to contact us via Live Help or leave us message or Sending inquiry mail. We will call you back in 12 hours
regarding what you need, which will be replied within 12 hours, 48 hours on weekends.
3. Can I change my order information after sending confirmation E-mail?
Yes, all the orders can be changed within 12 hours after your purchase, as we get your confirmation by email.
4. How do I decide what size to order?
We offer the size specification of each product,then you can refer to the size chart,and contrast the information of your baby to choose the right size for your baby .If there no size chart ,please contact us for it.And if you have any problem about size , you can message us to tell us the age ,height and weight of your baby, so that we can give you the professional advice.
5.Can You Ship To “MY COUNTRY”?
Yes ,no problem,we can ship to your country. we can ship single item samples or large orders to worldwide.
If the system show that it don’t arrive to your country,please let me know ,we will solve it.
6.I want more styles,how can i get latest catalogue for reference?
You can leave us a message or email,Just post a quick buying request. We will give you our latest catalogue according to your information.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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