How To Play
To US buyers
Dear US buyers,
Sorry to make you trouble, Due to the serious increase in logistics freight, American buyers who want to buy this product, please contact customer service to pay additional freight after placing an order, otherwise it will not be shipped, which will cause inconvenience to you and hope to get your understanding, Thank you very much, best regards.
Reminding Information
Packaging
Protective Packaging
To ensure that the product is in the best condition when you receive it, We will choose the best packaging method (Boxes or Waterproof bubble bag) according to different products.
Shipping
Fast Delivery
Please kindly know that we will try our best to choose the fastest shipping method for you, and you can check the shipping information of your parcel at www.17track.net
Sometimes your parcle will be delayed by force majeure or your local customs, but it will arrive eventually, so please do not worry.
If you have any porblem with shipping, please contact us at first, we will try our best to solve your problem.
Contact Us
Work Time From Monday to Saturday
Beijing time : 9:00-18:00
Pacific time : 18:00-3:00
Mosscow time : 4:00-13:00
London time : 1:00-10:00
Any question about our product or shipping, please fell free to contact us.
You can leave messages beyond the working time, we will reply with 24 hours.
Follow Us
Follow our store to get more information of new product and discount
You can find the Follow button on the front page of our store, and it is under the search box, Click it and you will follow our store, we will show you the latest interesting products and preferential information.
Feedback
5 Star Feedback
We looking forward to provide you with the best shopping experience on AliExpress!
If you are unsatisfied with any aspect of our products or service, please contact us first and we will try our best to solve your problem.
If you are satisfied with our product and service, please give us 5 Stars and leave positive feedback on our products and service. It only takes a moment, but it’s a great way to help others make purchases like yours!
Thanks for your reading.
Best regards,
Playzone Toy Store
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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