Epoxy for Fishing Rod Guide
Shipping delay & Tracking number
1. Tracking number will be emailed to you once we have shipped your order. If there is any delay, it may be caused by bad weather or custom inspection. If you still can not receive the item within 25DAYS, pls contact us.
2.We try our best to make you get desired products as soon as possible. In case you receive wrong products due to shipping error, please contact us for exchange or refund. If it’s damaged , please refuse to accept and contact us as soon as possible.
3.We are not responsible for wrong or undeliverable address. Please provide us your full address with Telephone number and make sure your shipping address is correct and deliverable.
Return Policy:
- Condition of sales payment should be received within 3 days from the end of the auction.
- All non-pay bidder will be reported. Products without any quality problem can’t be refund.
- Products with quality problem in 7 days can be returned and refund.
- Products with quality problem in 30 days can be returned and replaced.
- Products with quality problem in 1 year can be returned and repaired.
·Notice: Please keep it in good condition and customer need to pay for the return shipping, thanks:)
EVERY PRODUCT GOT 12 MONTH WARRANTY!!
Feedback Policy:
- Customer is always NO.1
- We care about our valued customers and understand the concerns and frustrations you might have, and will try our best to resolve the issues.. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience!
- Contact us first before leaving a negative, we will find a solution to meet your requirement and enhance the satisfaction.
- Due to some ISP SPAM filter settings, you may not be able to receive our email replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
- ·If you are unsatisfied with the item for any reason within 3 days of item receipt, you can return it for a refund(deducting the shippng).
Working Time:
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Our Duty Time |
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China Time |
USA(pacific time) |
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Start |
End |
Start |
End |
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Monday |
AM 9:00 |
PM 18:00 |
Sunday |
PM 17:00 |
Monday |
AM 2:OO |
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Tuesday |
AM 9:00 |
PM 18:00 |
Monday |
PM 17:00 |
Tuesday |
AM 2:OO |
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Wednesday |
AM 9:00 |
PM 18:00 |
Tuesday |
PM 17:00 |
Wednesday |
AM 2:OO |
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Thursday |
AM 9:00 |
PM 18:00 |
Wednesday |
PM 17:00 |
Thursday |
AM 2:OO |
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Friday |
AM 9:00 |
PM 18:00 |
Thursday |
PM 17:00 |
Friday |
AM 2:OO |
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Saturday |
Out of Duty |
Friday |
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Saturday |
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Sunday |
Out of Duty |
Saturday |
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Sunday |
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During the duty time ,we can give you a quick respond. If we are out of work ,please kindly be patient and considerable to give us a little more time ,not just leave the neutral or negative feedback without communication ,thank you for your cooperation !
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
