Payment:
1).We accepts alipay here.
All major credit cards are accepted through secure payment processor ESCROW.
2).Payment must be made within 3 days of order.
3).If you can’t check out immediately after auction close, please wait for a minutes and retry payments must depleted within 3 days.
Shipment
1).WORLDWIDE SHIPPING. (Except APO/FPO)
2).Orders processed timely after the payment verification.
3).We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4).SERVICE TRANSIT TIME is provided by he carrier and excludes weekends and holiday transit times may vary, particular during the holiday season.
5).”Free Shipping” item will be posted by “Hong Kong Post” or “China Post” registers air mail; items can be checked and tracked online.
6) If you have not received your shipment within 30 days from payment, please contact us .We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction.
7).Due to stock status and time difference, we will choose to ship your item from our first available warehouse for fast delivery.
8).Delivery time:
| Country | Delivery Time (business days ,don’t include weekend &and holiday) | ||||||
| 2-4 | 5-7 | 8-10 | 11-20 | 21-30 | >30 | ||
| DHL | Safe &Fast | 90% | 5% | 5% | |||
| UPS SAVER | Safe &Fast | 90% | 5% | 5% | |||
| EMS | Safe & Low Tariffs | 10% | 30% | 50% | 10% | ||
| UPS Expedited | Safe & but a little slow | 30% | 60% | 10% | |||
| FedEx | Safe & but a little slow | 10% | 60% | 30% | |||
| Post Air Mail | Cheap &but very slow | 3% | 30% | 60% | 7% | ||
Return/Refund
1).You have 7 days to contact us and 30 days to return it from the date it was received .If this item is in your possession more than 7 days ,it is considered used and We WILL NOT ISSUE YOU A REFOND OR REPLACEMENT. There is NO the originals packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return.
2).We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of in its original condition and packaging with all opponents and accessories included ,AFTER BOTH Buyer and Seller cancel the transaction from aliexpress .OR ,you may, choose to have a replacement.
Feedback
Please leave five stars feedback.
We will work with you to until you are satisfied. We sincerely hope that you can leave us a positive feedback.
If, for any reason you are not satisfied with you purchase, please contact us through “My Messages” or “Ask Seller Questions”, before leaving neutral or negative feedback .PLEASE DO NOT leave us 1,2,3-star Detailed Seller ratings because they are equal to negative feedback.
About us
1).we located in Guangdong the largest shoes &Bag market of China, We have the unique geographical advantages and the prosperity of foreign trade .We offer a huge number of electronic businesses from all over the world.
2).You pays the FACTORY PRICE!
We sell brand new items directly from factory in Asia. That is why our prices are competitive.
To maintain quality control we do personally inspect for each item prior to shipment .All items are 100% new and inspected.
International Buyers Please Note:
1).We usually ships the buyer’s item as Gift in a lower value, in order to avoid the buyer tax.
However, the tax is determined by buyer custom not by us, different countries for different tax rate, so if any tax then the buyer should bear it.
2).Import duties, taxes and charges are not included in the items price or shipping charges .These charges are the buyer’s responsibility.
3).Please check with your country‘s customs office to determine what these additional costs will be prior to bidding/buying.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
