- Currently, you can pay using Visa, MasterCard, Western Union, Qiwi and bank transfer. More payment options will be available on Aliexpress in the Future.
- Your money is deposited securely by Aliexpress. Money is released to us only after you confirm delivery.
- If you need more help for making payment, please click here: LEARN HOW TO PAY.
- kawa’s Store support shipping to majority countries worldwide, if you can not find your country in the address option list, please contact with us.
- In normal condtions, packages shall be shipped in 3~5 working days after valid payment.
- All goods shall be inspected carefully before packing.
- We ship orders strictly according to order address, if there is any changes of address, please inform us immediately before we shipping it out.
- Time of delivery is counted after package shipped out, not time of placing order.
- For packages shipped via EMS, DHL or other courier, majority packages would arrive in 5 ~ 15 days. Please understand and cooperate with us if the customs hold package for inspection.
- Delivery time via post service(for reference only, delivery time would be affected by many factors):
- 7~22 Days: Asia, North America
- 12~39 Days: West Euro, Mid-East, Oceania, East Euro
- 30 ~ 65 Days: South America, Africa, South Africa
- The customs held packages for inspection, please understand and kindly wait for the goods, you can also inform us to extend order protection time.
- For any papers or help needed for customs clarification, please inform us, we shall reply you promptly.
- The product selling in our store does not include any local taxes, nor we are obligated to pay local taxes. Please note this before ordering, especially for customers from Argentina.
- For any question or problem towarding products sold or not sold from Kawa’s Store, you are free to contact us, we shall reply you promptly.
- We are all fishing enthusiast, we would be highly appreciated to any suggestions for improving our product quality and service standard.
- We offer warranty service life span long, we care for what you care. Replacement or compensation shall be made according to per situation.
- Service time: 8:20 a.m ~ 23: 30 p.m. Monday~ Saturday, you can also left us message if we are not there to reply you in real time.
- Q: How to make payment?
- A: you can pay using Visa, MasterCard, Western Union, Qiwi and bank transfer. MORE INFO.
- Q: Can you do customize service?
- A: Yes, Kawa’s Store offer personalized service for some products, you are welcome to inquiry with us.
- Q: How long can I receive my order?
- A: Please review above column “time of delivery”.
- Q: What if I didn’t receive my product or received problem item?
- A: Please contact us immediately if there are any problem, we will help you solve the problem timely. Please do not promptly give negative comments”.
- Q: How to get an extra discount?
- A: We will make discount or coupons time to time, please click “ADD TO STORE LIST” in our store gate page; another way is sharing us with your catches with our products.
- Q: Can I ask you other questions?
- A: Yes, we are allowed to answer any questions customers may have and would be happy to reply in the scope of our knowledge.
- Your satisfaction is our persuite, please rate us 5 stars rates and positive comments.
- Please not give negative comments or 3 stars or below before contacting with us, the best way to solve problem is talk to us.
- If you are dissatisfied for any reason, please contact us before leaving feedback. We strive to ensure that you are satisfied with our purchase and will do everything we can to make sure you have a positive experience.
NOTES:
Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments. The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
