Payment & Shipment:
Dear Friend. We accept payment from Alipay, Escrow, Visa, MasterCard, MoneyBookers ,etc. Please contact with us before you place order. Don’t let your order miss in payments terms.
When you make payment using Escrow, your money is deposited securely in your account. Money is only released to us after you confirm delivery. Payment must be made within 3 days of order. If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
We will just ship to the default address in Alipay if you don’t inform us. Please MAKE SURE your shipping ADDRESS is CORRECT.
All items are 100% NEW, NEVER be used & NOT refurbished. However, to make sure the product is 100% in good condition, we always open the package to double check their quality before shipping.
Buyers – Please Note:
1. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
2. Please check with your country’s customs office to determine what these additional costs will be prior to placing
Feedback & Contact us:
If you feel disappointed with the item, tell us within 7 days of delivery. Items must be returned in original condition for refund or exchange. Shipping cost incurred is on you. We understand the frustrations you might have, please contact us before opening any dispute or leaving any neutral/ negative feedback. We care about each buyer and will do our endeavor to fix any problem in a good business manner. Your satisfaction is always our NO.1 priority.
1. If you are satisfied with your purchase, please leave us a 5 star review and positive feedback. Many thanks!
2. If you are not satisfied with our goods, please do not rush to open dispute and leave bad feedback, contact us first.
3. To maintain quality control we do personally inspect for each item prior to shipment. All items are 100% new and inspected.
4. All Emails will be answered within 24 hours.
Please leave a message in the Trade Manager. If you do not receive our reply, please kindly re-sent your email and we will reply you as soon as possible.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
