1. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address. Please leave your full name due to some country s shipping policy .
2. Normally we send the parcel via Registered Mail / Ordinary Small Packet Plus.
If you need the parcel urgently , you may need pay for the extra shipping for the express.
3. In any event, we are not responsible for tax (VAT)/Import Duties or any equivalent arises in the delivery transaction.
1. We accept Email requests for returns within 7 working days of receiving your order. If the item is in your possession more than 7 days, it is considered used and we will not issue you a refund or replacement.
2. If you are not satisfied when you receive the item, please return it within 7 days for a replacement or money back. Please contact us for a return guide before you return it.
3. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your order ID.
We will full refund your payment , but we will not pay for the extra shipping fee in any case . Thanks for your kindly understanding .
1. If you are satisfied with our product and service, please give us a positive feedback with 5 star review which is very important for us.
2. We will be very appreciate if you can leave your real feeling here.
3. If you are not satisfied with the items or our service, please contact us before leaving any feedback, we will resolve the issue immediately, thank you!
Your satisfaction is always our pursuit , contact us freely please if you have any problem . Thanks and Regards.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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