Welcome to “Sunnecko” Professional Kitchenware Store! As a Direct Factory for the Production, We Supply you the Best Products and the Best Services, Just Enjoy a Wonderful Shopping Here!
1. Please keep it away from children.
2. Please don’t keep the edge and point of knife aim to people.
3. Please don’t catch the knife by hand when the knife drop down.
4. Please clean and dry the knife after using, and place it to the dry place.
5. The blade is very sharp, please don’t use you finger to test the knife sharpness.
We will process orders the same day payment is received, and we accept many payment types, like Alipay, Visa, Mastercard, Western Union, etc.
1. Orders will ship out the next day after payment had been cleared, and the shipment can be ready by Netherlands Post, Singapore Post, EMS or DHL.
2. But different shipping method will have different shipping cost, some can be free, and some need another charge, like express EMS or DHL.
3. Goods will be delivered to freight forwarder first and will take about 2 to 3 days to update the shipping news.
4. Please make sure you give us your full name if your country is for Russia, and please write down a correct address for the shipment, it will help to pass the parcel successfully.
All the parcels send out from our store will have full tracking information, you can shop the items on our store without any worry.
1. Your fair and honest review is what we’re looking forward to, it will keep us making progress!
2. If you’re satisfied with our goods, please kindly give us some positive feedback (like 5 stars).
3. If any complain on the goods you received, please let us know and we’ll offer you the best solution.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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