1. Items will be shipped within 1-3 business days after we verify your payment.
2. Please tell me your current address after your payment within 1-2 days; otherwise, we will ship your item based on your Escrow address, so make sure it is correct.
3. Before ordering please contact us to confirm your preferred shipment method. Normally, it takes 15-50 business days for arrival by SGP, and takes shorter business days by DHL.
4. Sometimes it would be longer because of the bad weather, a waste of time in customs clearance. Thus please wait patiently when you do not receive your item on time. If you don’t receive the item within thirty days, please contact us, and then we will help you track it.
Return Policy
1. We hope our products can always make you satisfied!
2. If there’s anything wrong, please contact us at the first time, through online system or e-mail within 3 days after the arrival, better with pictures to show the problem clearly.
3. If you are not 100% satisfied with the quality of the goods and need to return or exchange, do it within 7 days after the arrival, and you are responsible for the delivery fee.
Feedback
1. Your feedback is really important to us. Please take a few seconds to leave a great feedback if you are satisfied with our product and service, thank you!
2. We always offer the lowest price for best goods and service to you.
3. Big order discount: If you need to place big order which is more than the max quantity, please contact us to get special discount, and we support the wholesale.
Contact Us
1. If you have any questions or need any help, please feel free to contact us!
2. We do try respond as quickly as possible. but please allow delay response for non-business time. We will be glad to answer any question you may have so please feel free to contact me.
FAQ
Q: How do I pay for my purchase?
A: We accept the following payment methods: Moneybooker; T/T; Escrow; Credit card; Western Union and Paypal.
Q: How much does it cost to ship to my country?
A: Package less than 2 Kg will be shipped by SGP which is free shipping to most countries.
Q: Is there any tracking Number for my item?
A: Yes, we ship every order with their Tracking Number, and you can view the shipment status on the corresponding website.
Q: Does this product come with retail package?
A: We have declared the packing detail on the description of each product, please check it. Thank you!
Q: I am a reseller. I would like to buy many pieces of your item, what’s the wholesale price?
A: Hi, thanks for your inquiry, if you would like to buy large quantity, please send email to us, we will give you the best price, thanks!
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
