For Russia Buyers,Please recheck shipping information: Recipient Name(three words full name to Russia),Street,City,State/Province,Zip/Postal Code,Country,Phone Number)before payment,if Wrong or Can’t be recognized by destination country,we won’t re-send item or won’t return money,please understand!
For Korean Buyers,As your Goverment adjusted the Postcode ,please offer New Postcode(5 Numbers, like 12345) for a faster delivery.
Normally, our warehouse off work on Sunday, order Monday and Wensday will get a faster process！
International Buyers Note:
1，Expert package: to cut down the price, most of toys will be packed without original box，most of the toys from our store will be sent with export standard package，which could benefit our buyers directly.
2,Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
3. We offer free shipping by China post air mail : Generally, delivery to USA takes about 20-30 days.
4. Delivery to Canada , AU, UK, and other European countries takes about 15-39 days.
5. If you need the item very urgently, please contact us for express shipping. We will calculate the express shipping cost for you. Express shipping takes about 3-7 days to arrive.
6. If you have not got it within the shipping time, please no hesitate to contact us. We will check it for you with the post office and customs.
7. Because sometimes it will be delayed for traffic or flight. Please do not open dispute to us. We will take responsibility to resend or refund for any lost item.
1. There are many payment methods available on Aliexpress.com .You choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by Aliexpress, and will not be released until you receive your order and are satisfied with it.
All payment must be finished within 3 days, otherwise will result in a unpaid reminder.
2. Import duties, taxes, or charges are not included in the cost you pay to us.
If you want to exchange the items received, you must contact us within 7 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
If you have any questions/concerns,please contact us through”Contact now“link or “Chat now“link,we will respond within 1 business day or less.
We prohibit neutral or negative feedback rating.This is because:
1.we probide 60-day money-back guarantee.(if you are not 100% satisfied with your purchase)
2.you can return and replacement or refund.(Item not damaged and you need to bear the return shipping)
3.all problems can be solved.
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. Thank you.
Please don’t leave any negative or neutral feedback before e-mail your problem to us.We can help you to solve problem.All problems can be solved.Thanks again!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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