Metal Chandelier Lighting Fixture without bulbs
Basic Information:
1. material: Metal+ Crystal
2. Voltage: AC85-265V
3. Lamp Color: white
5. Light source : E14 led bulb (not included)
6. Size:
Buying Note:
1. Buyers should tell us which the right voltage you choose is, AC85-265V.
2. The colors you can select are warm white (2700-3500K) / white(4000-4500K) /cool white (5500-6500K) if you need led bulbs.
3. The Lamp Shades you can select as picture shown
4. Buyer is solely responsible to confirm the compatibility of the purchased item with their power supplying .All sales are final.
If you have any other requirement, please feel free to contact us and we will do our best to help you.
Note: Buyer need to work with Customs to make custom clearance and pay for its custom duty/taxes at its destination, and Seller don’t reponsible for any loss which caused.
Shipment
1. WORLDWIDE SHIPPING (Except some countries and APO/FPO). The shipping method depends on your choice.
2. Items will be sent out in 1-7 working days after the payment is cleared and then provide you tracking number and tracking webiste.We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
3. All items packed with protective Bubble to ensure your products arrive in perfect condition.
4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Delivery Time:
A: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
B: To ensure safety of your goods quickly received, we offers a variety of shipping methods to meet your needs, Ship by Post Air-mail within 5 working days after full payment is received. The shipment usually takes 15-45 business days to Worldwide. We also provide international Expressed delivery such as EMS, DHL and UPS,extra shipping fees is needed.The shipping time may vary, depends on receiver’s location.
Warranty and Returns Policy:
We are always applying ourselves to better our service for all our valued customers. Following are some questions our Warranty and Returns Policy:
1. This item is ALL BRAND NEW and in the original factory box and packing, all products have been checked and packaged in good condition before dispatch.
2. Normally we provide 1 years warranty for consumer to our LED lights. If the led lights were broken in two years due to quality issues, we will repair it for free. (Excluding items damaged or misused after receipt).
3. Before returning goods, please contacts us first to discuss the issues you are having. Meanwhile please tell us what the defect is, to eliminate improper use. 90% of the time we are able to sort out the problem by giving technical support, without you having to send anything back.
4. If there are irremediable defects with the devices, you can return them back to us for repair or replacement under our twelve months warranty.
5. Generally, we advise you to return faulty goods by sending them through the Post Office and EMS rather than using couriers like DHL, UPS, FEDEX and TNT. Normally it will take 7-15 days to return goods to us by Post Office or EMS.
6. Return shipping fee be responsible from buyer.
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns. It is impossible to address issues if we do not know about them!
Contact us:
1. We are Manufacturer of LED light for household, commercial and landscape accent. We provide OEM&ODM service and will manufacture according to your request.
2. We are here and ready to assist you with any question or concerns before or after your purchase
3. Service time: from 9:30am to 5:30pm PST, Monday thru. Friday (except holiday), your email will be replied next business day if receive after 5:30pm or during weekend. We do try to respond as quickly as possible. Due to time zone difference, please allow up to 2 business day to get your mail replied.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
