- We support wholesale, if you need, please contact us
Q&A
1.If the package I received was damaged?
If the product is damaged, or if you are not satisfied with the product, please contact us as soon as possible, we will resend or refund. Please don’t leave negative feedback at will, otherwise you will lose your after-sales service.
2.When will the parcel arrive in my country?
The normal situation is about 15-45 days.We promise to arrive within 60 days, and Brazil and Chile promise to arrive within 90 days. If the time is exceeded
3.How can I track my package?
You can check the latest status of your package on this website.www.17track.net
4.What if the package is not updated for a long time?
The logistics update outside the country may not be timely, please be patient. If your package has not been updated for more than one month, please contact us to help you find out.
5.What if the order protection period is coming to an end but I have not received the package yet?
If your order protection period is coming to an end, please contact us in time, we will extend the protection period of the order.
6.Does the price of the product include tariffs? How much tariff does my country need to charge?
The price of the product does not include tariffs. Tariffs are collected by the government of your country. The policies of each country are different. Please check your country’s tariff policy before purchasing products. If the package is returned due to the buyer’s refusal to pay the customs duty, the buyer must bear the freight.
7.Do you accept dropshipping or wholesale?
We provide dropshipping, you only need to fill in the correct address when ordering. We also accept wholesale, if you need, please contact us, the price will be more favorable.
Note
- 1 inch=2.54cm,1cm=0.39 inch
- There might be slightly difference in color,becaouse of the computer monitor settings
- With the difference in the measurement method,please allow 1-3cm in size deviation
- Some products surface are covered with a layer of protective film, in order to prote.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
