Velvet Leather Thick High Heel Thigh High Boots Faux Suede Gladiator Shoes Women Chunky Heel Over the Knee High Long Boots
Ladies Faux Suede Round Toe Chunky Heel Over the Knee High Long Boots
About Color difference
If you are hesitate about the pictures we show, you can ask us for the real photos. Model shows may have some difference with the real ones.
1. All the products have been quality in good before ship. If you receive a broken item, please contact us firstly, and take photos to us, we will investigate and replace to solve the problem.
2. If you are not satisfied when you receive your item, please return it within 7 days with the intact packaging for a replacement or money-back. Please contact me before you return it. We don’t bear the freight charge.
3.There is some difference on the color of the product between the goods you received and the pictures on the page ,it’s normal ,If you can not accept it ,please don’t buy this product .
If you give us five stars on both feedabck and the detailed rating of the transaction, we will give you a $3 discount for your next order!
If you receive the item unsatisfactorily, pls do not leave negative feedback first and contact with us! Communication is always the best way to solve any problem. We promise we will solve any problem for you!
Please double check the shipping address and tel you offer is correct
Our Shipping service is as belowing:
1. For most country we offer free shipping by Epacket and the China Post Air Parcel (package less than 2KG). Normally the China Post Air Parcel will take about 15 ~ 40 working days normally, and the epacket shipment takes about 8-20 work days. some times maybe longger more than 60 days, it depend on buyer country post office.
2. If you want to receive goods faster, You can choose Express shipment by EMS,DHL or TNT express service, extra Shipping costs, normally take about 3 ~ 10 working days shipment.
Please note In order to ensure you receive your order with tax free or lower tax upon import,we’ll declare it as a “gift” with a lower value,if any import charges or fees are the buyer’s responsibility.
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://theluxurystores.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!